Refund and cancellation policy

• Changed your mind? Ask within 7 days of paying, before any guest has opened that event's invitation, and you get a full refund.
• Charged twice, or charged for a payment that failed? We refund it in full.
• Refunds go back to the way you paid, through Razorpay, usually within 5 to 7 working days of approval.

Everything Bulava sells is digital and starts working as soon as you pay. You cancel a purchase by asking for a refund under the rules below. We never charge a cancellation fee.

Deleting an event or your account doesn't cancel a purchase or start a refund by itself.

You get a full refund if both of these are true:

• you ask within 7 days of the payment; and
• no guest has opened an invitation or the event page for the upgraded event, and no video invitation or card has been made with the plan.

After that the plan counts as used and can't be refunded, except as described under "When something goes wrong".

You get a full refund within 7 days of payment if you haven't yet used the plan for an event that guests have opened.

After that, yearly plans can't be refunded, and you keep access until the end of the 12 months. Yearly plans never renew automatically, so there is nothing to cancel at the end of the year.

We refund you in full, at any time, if:

• you were charged more than once for the same purchase;
• money left your account but the payment failed or the plan wasn't applied, and we can't fix it within 2 working days;
• a fault on our side stopped you from using what you paid for, and we couldn't fix it in time for your event.

If a fault affected only part of what you paid for, we may offer a partial refund instead. A payment that failed at the bank's end is reversed by your bank automatically, within the timelines the Reserve Bank of India sets for failed digital payments.

• Plans past the 7-day window, or already used as described above.
• Complimentary upgrades, and purchases made entirely with a coupon, because nothing was paid. If a coupon covered part of the price, a refund covers only the amount you paid.
• Charges from your bank or card issuer, such as currency conversion fees.

Write to support@bulava.in from the email address on your Bulava account, or use our contact form and choose "Payments and refunds". Please include:

• the name of the event;
• the date and amount of the payment;
• the Razorpay payment ID, which starts with "pay_" and is in your payment confirmation.

We reply within 2 working days, and start an approved refund straight away.

Approved refunds are paid back to the original payment method through Razorpay. Most arrive within 5 to 7 working days; some banks take up to 10.

When a refund is made, the plan's features end for that event or account.

If something is wrong with a payment, please talk to us before raising a dispute with your bank. Disputes take weeks, and we can usually sort things out in a day or two.

This policy doesn't affect your rights under the Consumer Protection Act, 2019. For questions about it, write to support@bulava.in.